On-Demand Education

  • 10 Aug 2020 2:30 PM | AIMHI Admin (Administrator)

    High-Performance/High-Value Operational Outcome Measures
    Recorded August 10 at 14:30 ET | Free | Hosted by FirstWatch
    Watch On-Demand►

    The need to optimize EMS operations has never been greater! Our profession is entering into one of the most challenging economic, clinical and human resources times in a generation.

    Maximizing operational effectiveness leads to economic efficiency, but must be balanced with employee satisfaction. Ken and Jimmy have mastered the art of using data and metrics to identify opportunities for operational enhancements and implementing them with a focus on the impact to employees. They have also been literally on the front lines of the COVID-19 pandemic, giving them a unique perspective on the impact it will have on our profession for years to come. Attendees will learn the ways MedStar and Medic Ambulance develop, monitor, and improve their 5 most important ambulance service operational metrics.


    Ken Simpson
    Chief Operations Officer
    Medstar Mobile Healthcare
    Fort Worth, Texas

    James "Jimmy" Pierson
    President, Chief Operating Officer
    Medic Ambulance
    Vallejo, CA


    High-Performance/High-Value Operational Outcome Measures
    Recorded August 10 at 14:30 ET | Free | Hosted by FirstWatch
    Watch On-Demand►

  • 9 Jun 2020 9:45 AM | AIMHI Admin (Administrator)

    High-Performance High-Value Clinical Outcome Measures
    Recorded June 9 at 2:00 pm ET
    Hosted by FirstWatch

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    According to the American Heart Association (AHA), Stroke is the 5th leading cause of death in the United States. On average, there is a reported Stroke every 40 seconds in our nation. EMS has a pivotal role in the Chain of Survival, but what if there was a resource available to every EMS system that could help with Strokes? If you guessed the First First Responder (Dispatchers), you would be right. They are an untapped resource with valuable information to pass along to the many personnel in the Chain.

    Join us for this informative webinar with AIMHI Education Committee members and learn how one system brought Emergency Medical Dispatchers (EMDs) into the treatment plan. Hear from Chuck Gipson and Wayne Harbour how using High-Performance High-Value Clinical Outcome Measures can change the way EMDs, field medics, and Stroke Teams work together to combat Strokes.


    Chuck Gipson
    Quality & Education Manager
    Medic Ambulance
    Davenport, Iowa

    Wayne Harbour
    Chief Clinical Officer
    Richmond Ambulance Authority
    Richmond, Virginia


  • 13 Mar 2020 2:00 PM | AIMHI Admin (Administrator)

    COVID-19 EMS Patient Management: Myth vs. Reality
    Free Webinar Recorded March 13, 2020
    Watch On-Demand Now► | Download Slides

    Medic Ambulance Service and Solano County Public Health in Solano County, CA are on the front-line of managing COVID-19 confirmed and persons under investigation (PUI) patients at Travis AFB in Northern California. More than 40 patients have been transported to area hospitals for further treatment. 

    Hear first-hand from Jimmy Pierson, President/COO Medic Ambulance;  Dr. Bela Matyas, Solano County Public Health Director; and Ted Selby, Solano County EMS Administrator, how they planned for and executed the management of these patients and the impacts from a public health and EMS perspective. This valuable webinar will give attendees the ‘ground level truth’ about things like:

    • Myth vs. Reality of PPE
    • Crew preparation and communication
    • Ambulance decon
    • Crew member quarantine
    • Public Health Information 

    The presenters will plan 30 minutes of content so that there will be significant time to answer participant questions.


    • Bela T. Matyas, MD, MPH, Health Officer / Deputy Director, Solano County Public Health
    • James Pierson, President / COO, Medic Ambulance Service, Vice President, California Ambulance Association
    • Ted Selby, Agency Administrator, Solano County Emergency Medical Services

    Hosting Organizations

    • Academy of International Mobile Healthcare Integration
    • National Association of Emergency Medical Technicians (NAEMT)
    • International Academies of Emergency Dispatch (IAED)
    • FirstWatch Solutions
    • California Ambulance Association
    • Paramedic Chiefs of Canada
  • 24 Feb 2020 9:53 PM | AIMHI Admin (Administrator)

    Introduction to
    High Performance / High Value Outcome Metrics

    from the AIMHI Benchmarking Survey
    Free Webinar Recorded February 24, 2020

    Watch On-Demand Now

    Download the 2018 AIMHI Benchmarking Report

    View MEDIC EMS's Performance Statistics

    How good is your EMS system at achieving reliable outcomes for complying with a STEMI, Stroke or Trauma clinical bundle? 

    What is your average task time and how does it relate to an effective unit hour utilization? 

    Do you know your key financial metrics such as revenue and expense per unit hour, per call, and per transport? 

    AIMHI and FirstWatch are conducting a series of webinars that will provide insights into the clinical, operational and fiscal metrics that demonstrate how AIMHI member EMS systems achieve high performance/high value, and more importantly, keys to implementing quality and performance improvement methods in your system to possibly achieve comparable results.

    The first webinar in the series, “Introduction to High Performance/High Value Outcome Metrics from the AIMHI Benchmarking Survey” will be held on Monday, February 24th at 1p ET, 12n CT, 10a PT.  Your presenters will be:

    • Chip Decker, Richmond Ambulance Authority and President of AIMHI
    • Linda Frederiksen, Medic EMS, Davenport, Iowa
    • Matt Zavadsky, MedStar Mobile Healthcare

    AIMHI benchmarking studies perform a fundamental service to EMS leaders and local policy makers by providing information about the hallmarks of High Performance/High Value EMS (HPHVEMS) systems. AIMHI’s goal in releasing this information is to ensure the progress and growth EMS systems, and expand the reputation and efficiency of EMS nationally and internationally.

  • 4 Dec 2019 2:44 PM | AIMHI Admin (Administrator)

    Now On-Demand►
    Free Webinar
    Recorded December 4, 2019 at 2:00 pm ET

    The world is becoming more focused on data, and sometimes it feels we gather data but don’t get the results we want. Data is a language all on its own – a language we must master in order to understand what the data is telling us. Transitioning data into useable information takes practice, just like learning a new language. This session will present several real-world case studies that demonstrate how to create a team focused culture that transitions data into business intelligence, business intelligence into strategy, and strategy into results.

    Just as sports teams use data to build teams and win, we can do the same thing in EMS. However, when we win, our patients win.


    Heath Wright
    Director of Operations

    Mike Taigman
    Improvement Guide

    Now On-Demand►

  • 30 Oct 2019 2:39 PM | AIMHI Admin (Administrator)

    FREE | Recorded Wednesday, October 30 at 2:00 pm ET
    Part 3 in the joint AIMHI-NAEMT series EMS Finance: Follow the Money

    Now On-Demand►

    The third webinar in our EMS Finance series will walk participants through a 9-1-1 call from start (call comes in) to finish (dollars collected), explaining how each step of the process impacts the agency’s ability to get paid for the call:

    Where it begins

    • the incoming 9-1-1 call
    • Call taking processes, dispatch and condition codes, ALS/BLS unit selection, etc.

    Documentation Delirium

    • How to document assessments and treatments that will help prove medical necessity (or at least not clearly eliminate it!)
    • ePCR closed call rules, etc.
    • Examples of “the good, the bad and the ugly” documentation.

    Billing Baubles

    • A walk through a typical billing process
    • Why accurate patient demographics are important 
    • Denials & appeals *Patient payments


    • Rosa Palacios, Patient Account Representative, Medstar Mobile Healthcare rpalacios@medstar911.org

    The webinar is approved by CAPCE for a 1 hour continuining education credit.

    Sponsored by

  • 24 Sep 2019 4:26 PM | AIMHI Admin (Administrator)

    FREE | Recorded Tuesday, September 23 at 2:00 pm ET
    Part 2 in the series EMS Finance: Follow the Money

    Watch On Demand Now:

    Attendees will receive 1 hour of CAPCE-approved credit.

    Attend “EMS FINANCE—WHAT DOES EMS REALLY COST?” will discuss:

    • EMS agency costs drivers, including staffing, benefits, service level, readiness, utilization, equipment, uncompensated care and other expenses that agencies must cover as part of daily operations;
    • How geography, population density, and other factors impact EMS agency expenses;
    • What types of calls are the most expensive, and why; and
    • How the cost of service impacts EMTs and paramedics.

    Your hosts for this webinar:

    • Jon Washko, Assistant Vice President, Center for EMS, Northwell Health (New York);
    • Rick Lewis, Battalion Chief, South Metro Fire (Colorado); and
    • Matt Zavadsky, CSIO of MedStar Mobile Healthcare (Texas).

    Who Should Attend: All EMS practitioners who want to understand EMS financial operations. This webinar will help prepare attendees for positions in EMS management.

    Sponsored by

  • 28 Aug 2019 5:19 PM | AIMHI Admin (Administrator)

    Challenging, Choosing and Modifying
    Best Practices in Cerebral Vascular Accident (CVA) Management

    Watch On Demand►
    Recorded August 27 at 2:00 pm ET

    Join us on August 27 at 2:00 pm ET to learn how Metro EMS (MEMS) developed a stroke protocol that is based on current science—and some common sense.

    Hear how MEMS uses stroke assessment skills to differentiate between small and large vessel occlusions and determine the most capable hospital for the patient. The discussion includes processes such as early activation, bypassing stroke-ready hospitals, clinical outcomes, and data.

    Watch On Demand►

    Hosted By

    About the Speaker: Edwin "Mack" Hutchison 

    Mack was born in Memphis, Tennessee on August 6, 1965. That year, the Beatles released four albums, one of which was “Help”. Maybe that’s why Mack ended up in a profession centered on “Help”-ing people!

    Mack has been involved in EMS for 35 years. His EMS career began in the summer of 1983 when he attained his EMT Certification in Quitman, Arkansas, where he grew up. Mack joined the Quitman Volunteer Fire Department, where he volunteered for the ambulance service. Since then, he has worked as a Dispatcher, EMT, Paramedic, and Flight Medic. He also served as the Operations Director for one of the largest private ambulance services in Arkansas.

    He is currently the Quality Manager at Metro EMS (MEMS) where he is responsible for ensuring its 387 FTEs deliver quality service to every patient. MEMS will exceed a response volume of 100,000 requests this year.

    Mack's mobile healthcare experience spans all EMS provider types including volunteer, hospital-based, public utility model, private, and air medical.

    Mack has served as board member and held many positions on Arkansas EMS associations, the Arkansas Ambulance Association, and numerous advisory boards and committees. He is the hospital liaison for MEMS and serves on Sepsis, STEMI, Stroke and Trauma committees at the hospitals in the MEMS service area.

    He obtained an Associate of Science in EMS from UAMS in 1998, a Bachelor of Science in Biology and Chemistry from UALR in 1992, and a Master of Health Administration from Webster University in Little Rock.

    Mack is married to Tina, who works at Acxiom, and they have 4 children.

    Watch On Demand►

  • 20 Aug 2019 10:09 AM | AIMHI Admin (Administrator)

    Beginning this August, NAEMT and the Academy of International Mobile Healthcare Integration (AIMHI) will launch a new FREE webinar series to answer these and many other questions about EMS FINANCE, including:

    • the sources of funding
    • how EMS system design and payer mix impact agency finances
    • the cost drivers of EMS service delivery
    • what Medicare, Medicaid and commercial insurers reimburse for EMS care
    • the anatomy of an ambulance response from 911 to reimbursement
    • how documentation impacts EMS reimbursements
    • the impact of “in or out” of network on EMS reimbursement

    Watch now below!

  • 13 Jun 2019 10:20 AM | AIMHI Admin (Administrator)

    Value-Based Finance Models For EMS (Including ET3 Content!)

    Recorded June 12 at 1:00 p.m. ET

    How successfully has EMS proven its value—as defined by the people who pay for our services? The answer to that question is crucial as the healthcare system continues its rapid transformation to economic models based on value. This informational, and at times controversial, webinar will guide participants through examples of the healthcare finance value transformation, illustrate the recent publications that seem challenge the value of the current EMS economic model, and highlight ways EMS can change and tailor the value proposition to our most important stakeholders.

    This presentation also includes new operational considerations for the CMS Emergency Triage, Treat, and Transport (ET3) Model program based on the recently released Request for Applications.

    This webinar is co-hosted by NAEMT.

    Thank you to FirstWatch for hosting the webinar!

    About Speaker Matt Zavadsky

    Matt is the Chief Strategic Integration Officer at MedStar Mobile Healthcare, the Public Utility Model EMS agency that provides exclusive emergency and non-emergency EMS and Mobile Integrated Healthcare services for Fort Worth and 14 other cities in North Texas. MedStar provides advanced life support ambulance service to 436 square miles and more than 1 million residents and responds to over 155,000 calls a year with a fleet of 57 ambulances.

    MedStar is a dual accredited, high performance, high value EMS system, providing advanced clinical care with high economic efficiency with no taxpayer subsidy and is one of the most recognized EMS agencies in America.

    Coming to MedStar in 2008 as the Operations Director, Matt has helped guide the continued development and implementation of numerous innovative programs with healthcare partners that have transformed MedStar fully as a Mobile Integrated Healthcare (MIH) provider, including high utilizer, CHF readmission reduction, observational admission reduction, hospice revocation avoidance, 9-1-1 nurse triage programs and partnerships with home health agencies. He is also the co-author of the book “Mobile Integrated Healthcare – Approach to Implementation” published by Jones and Bartlett Publishing.

    Matt has 40 years’ experience in EMS and holds a Master’s Degree in Health Service Administration with a Graduate Certificate in Health Care Data Management. He is a frequent speaker at national conferences and has done consulting in numerous EMS issues, specializing in mobile integrated healthcare, high performance EMS system operations, public/media relations, public policy, EMS economic models and EMS research.

    Matt is the President of the National Association of EMTs (NAEMT) and chairs their EMS Transformation Committee. He is also Adjunct Faculty for the University Of North Texas Health Science Center, Department of Health Management and Policy, as well as an appointed committee member to the Joint Commission’s Home Care Professional and Technical Advisory Committee (PTAC) and the Lewin Group’s Hospital Outpatient Quality Reporting (HOQR) Program Stroke and AMI Expert Work Group, developing metrics for use in value-based purchasing measures for emergency departments.

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