Attracting and Retaining the TikTok Generation Free Webinar July 24, 2024 at 14:00 ET Hosted by The Academy of International Mobile Healthcare Integration
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Are members of Gen Z hard to hire and retain? Or is EMS leadership just resistant to change? Join the Academy of International Mobile Healthcare Integration for an engaging webinar that may spark some intergenerational dialogue at YOUR EMS agency. Tune in July 24 to hear firsthand from rising mobile healthcare leaders from across the nation as they share how to best attract and cultivate talent from the TikTok generation! Learn about differing work-life balance expectations, personal appearance perspectives, and communication styles across generations, and learn how Millennial, Gen X, and Baby Boomer leadership teams can adjust to help fully integrate and engage young new team members. The webinar will also include a live Q&A session, allowing participants to seek advice and share experiences on fostering an inclusive workplace that harmonizes the strengths of all age groups.
Here's the slide deck:
Eilah Cook is an EMT at Richmond Ambulance Authority. She began her EMS career at the age of 19 after returning to the United States. Eilah primarily works the night shift to accommodate her daytime educational pursuits. Having lived in Germany for five years, she brings a unique perspective to her work. Eilah's ultimate career goal is to become a Trauma Surgeon.
Ashley has ten years of experience working in EMS. She is a certified NREMT Paramedic and holds an associate’s degree in applied science from Horry Georgetown Technical College. Ashley has served as a Paramedic Crew Chief for Mecklenburg EMS Agency since 2018 and was promoted to Assistant Operations Supervisor in 2021. She is a member of the Agency's Peer Support team, where she emphasizes the importance of mental health and provides support to those in need. Ashley is dedicated to empowering young people to reach their potential, take on leadership roles, and voice their ideas to bring fresh perspectives to the EMS field.
Kristine is an HR Business Partner for MedStar Mobile Healthcare with 10 years of combined Talent Acquisition and HR experience. She attended Arizona State University as a first-generation student and obtained her bachelor’s degree in organizational development, then continued to Northcentral University to obtain her MBA in Human Resource Management. Her passion for HR lies in collaborating with leadership teams to create a supportive employee experience that enables employees to better serve their community. She serves as a board member for the Fort Worth HR professional association and obtained her PHR in 2019.
Presented by:
John "JP" Peterson | Executive Director Doug Swanson, MD | Medical Director Grace Nelson | Public Relations Manager/PIO
Panelists: Joel Benz, Executive Director, Three Rivers Ambulance Authority Chip Decker, CEO, Richmond Ambulance Authority Ken Simpson, CEO, Medstar Mobile Healthcare
Join the Academy for International Mobile Healthcare Integration on April 11, 2024, at Noon ET for a groundbreaking dialogue that will prepare EMS leaders seeking to secure funding for their organizations. How to Tell Your Story—To Ask for Money for Your EMS Agency goes beyond the usual platitudes, instead, diving into the nuanced art of building relationships, effective use of data, and effectively communicating your story in the context of funding requests. In this session, you will learn from mobile healthcare leaders Joel Benz, Chip Decker, and Ken Simpson about the strategic positioning of your organization to make a compelling case for financial support from your local government. Discover the critical questions you need to be prepared to answer, how to craft your narrative to resonate with decision-makers, and how to articulate your needs in a way that commands attention—and financial support!
Here's What High-Performance, High-Value EMS Looks Like Recorded July 26, 2023 | 14:00–15:30 ET
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Presented by the Academy of International Mobile Healthcare Integration Sponsored by the Center for Public Safety Management
AIMHI members are unique EMS providers, delivering high-performance and high-value services with a laser focus on clinical quality, operational effectiveness, and financial efficiency. Benchmarking is a key method for achieving service delivery excellence and learning best practices.
AIMHI has published benchmarking reports throughout the year on key EMS system innovations and metrics such as:
Join leaders from AIMHI member agencies and revenue cycle experts as they discuss the major findings from these benchmarking studies, how AIMHI member agencies are able to achieve some of the most clinically proficient, operationally effective, and economically efficient service delivery models in the country.
Public policymakers are especially encouraged to attend this webinar to understand what high-performance, high-value EMS delivery can achieve!
Regina Godette-Crawford Advocacy Liason EMS | MC Winston-Salem, NC
Adam Heinz Chief Operating Officer REMSA Health Reno, NV
John "JP" Peterson Executive Director Mecklenburg EMS Agency Charlotte, NC
Matt Zavadsky Chief Transformation Officer Medstar Mobile Healthcare Fort Worth, TX
From the Academy of International Mobile Healthcare Integration (AIMHI) Learn how innovative EMS systems are caring for patients during mental and behavioral health ambulance transports.
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Craig Hare Director of EMS & Fire Administration Pinellas County Jonathan D. Washko, MBA, FACPE, NRP, AEMD AVP, Center of Emergency Medical Services Northwell Health Cono Cimino, MBA, CCEMT-P Director, Training | Quality | Suffolk Operations Northwell Health Viktoriya Monosova, B.S., CCEMTPOperations Manager Northwell Health Jim JacksonDirector of Emergency Medical Services Northwell Health
Moderator Matt Zavadsky Medstar Mobile Healthcare
EMS Webinar | July 20, 2022 | 12:00 ET | Free to All Speakers: Chip Decker, Jon Washko, Matt Zavadsky, Linda Frederiksen
Download Slide Deck | Download Financial Analysis Tool
What if you were asked that question tomorrow? Your city manager is developing the city's budget for next year and has listened to you explain for a year that staffing shortages, cost increases, and supply chain issues are hindering your ability to provide reliable EMS service to the community. She's also seen the local and national media reports on the plight of the challenging EMS economic model leading to service failures. She's ready to put additional funding into the city's budget for EMS. How much do you need? How do you provide simple data about your current cost of service delivery, and what future costs will likely be? What impact would service level changes have on your funding need? Do you press for one-time funding, or sustainable funding for the long haul?
This scenario is playing out in many communities across America as governmental leaders finally realize that the current EMS economic model is not sustainable.
This webinar will walk you through the simple steps to identify your current cost of service delivery, as well as predict future costs based on anticipated revenue and expense changes, and help you estimate cost changes with modifications to service delivery changes.
A panel of leaders from High-Performance EMS Agencies that are currently either receiving or pursuing public funding will also share their recent experiences.
Chip Decker Richmond Ambulance Authority Richmond, VA
Linda Frederiksen Medic EMS Davenport, IA
Jonathan Washko Northwell Health Center for EMS Syosset, NY
Matt Zavadsky Medstar Mobile Healthcare Fort Worth, TX
Join experts from high-performance, high-value EMS agencies across North America to learn how to minimize the impact of the global supply chain crisis on YOUR ambulance service. This 90 minute session includes diverse perspectives from mobile healthcare professionals of all stripes, from fleet and procurement managers to an esteemed EMS medical director.
Best Practices for Mitigating EMS Supply Chain ChallengesFREE | Recorded April 13, 2022
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Shaun Curtis Operations Manager Medstar Mobile Healthcare Staying Nimble in EMS Logistics
Josh Duffy Senior Procurement Specialist REMSA Health Managing Procurement Post(ish) Pandemic: Inflation, Asset Replacement, and Service Contracts
Jake Duffy Logistics Supervisor REMSA Health Shortages, Back Orders, and Recalls—Oh My!
Dan Fellows Director of Support Services Richmond Ambulance Authority Where to Go When You Can’t Find What You’re Looking For
Randy McDougall Commander Of Logistics and Planning Niagara EMS How Niagara EMS Creatively Tackled the N95 Shortage
C.W. Schwalbe Manager, Emergency Medical Services Operations Northwell Center for Emergency Medical Services Contract and Vending Machines—Friend or Foe?
Dr. Jenny Wilson Medical Director REMSA Health Paging Dr. MacGyver: A (Supply) Chain Full of Weak Links
Matt Zavadsky Chief Strategic Integration Officer Medstar Mobile Healthcare Moderator
High-performance, high-value EMS providers effectively leverage cutting-edge technology—paired with people skills and planning—to best serve their patients, employees, and communities.
Participants will walk away with practical tips and platform examples to engage the mobile healthcare workforce, increase efficiency, and protect their agencies from cyberattack.
Academy of International Mobile Healthcare (AIMHI) High Performance, High Value EMS Technology Systems Recorded February 16, 2022 | DOWNLOAD SLIDE DECK | WATCH ON-DEMAND
Expert panelists include:
Jon Washko Assistant Vice President Northwell Health Center for EMS Engaging Your Workforce + EMS-Based Software Development vs Software Based EMS Agencies
Rob Lawrence Prodigy EMS Pro EMS Data Is My Favorite 4 Letter Word + Remote Education & Onboarding
Mike Taigman Improvement Guide FirstWatch FirstPass Predictive Analytics and Quality Monitoring
Pete Rizzo IT Director Medstar Mobile Healthcare Rightsourcing Your EMS IT Department
Frank Gresh CIO and Interim COO EMSA Cybersecurity and the Things That Keep Your CTO Up at Night
Matt Zavadsky Chair, AIMHI Education Committee Past President, NAEMT Chief Transformation Officer, Medstar Mobile Healthcare Moderator
DOWNLOAD SLIDE DECK | WATCH ON-DEMAND
Recorded October 28, 2021 AIMHI | AAA | NAEMT | NASEMSO
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We are all feeling the sting of the national workforce shortage, but what is the data telling us about the EMS workforce specifically?
Participants will walk away with practical strategies to mitigate the workforce shortage, enhance available EMS units, reduce employee turnover, and more effectively manage resources before response delays become a crisis.
Wayne Harbor
Chief Clinical Officer @ Richmond Ambulance Authority
J. Sam Hurley MPH, EMPS, NRP
Director @ Maine Emergency Medical Services
Craig Hare MBA, Paramedic
Director @ Pinellas County EMS & Fire Administration
Ken Simpson
Chief Executive Officer @ Medstar Mobile Healthcare
Ron Quaranto
Executive Vice President of Operations @ Cataldo Ambulance Service
Matt Zavadsky MS-HSA, NREMT
Chief Transformation Officer @ Medstar Mobile Healthcare
Jon Studnek
Deputy Director of Operations @ Mecklenburg EMS Agency
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We’re in a perfect storm! In many communities, the Delta Variant has stressed healthcare systems to the max, and dramatically increased EMS response volume. Staffing in EMS and hospitals is critically low, hospitals are nearly full, and 911 call volume in some communities at record levels. The eye of this storm is the hospital emergency department. Patient volume at record levels, patients in the ED on observation status, and even patients awaiting inpatient beds are resulting in delays for ambulance crews trying to transition patients from their care to the ED staff. Numerous agencies across the country are reporting 60, 90, and 120+ minute delays getting patients into the ED. At the same time, some hospitals are seemingly able release EMS crews rather quickly, so they can respond to other 911 calls in the community.
A panel of experts for AIMHI member agencies, EMS legal and EMTALA experts, representatives from Centers for Medicare and Medicaid, and hospitals who have seemed to master the EMS turnaround speed will share their best practices for mitigating ED delays, and the legal consequences of ambulance parking. AIMHI will also present the results of their FLASH POLL on ED turnaround delays, and data from nearly 6 million patient care records from ESO will be presented to quantify the gravity of this challenging issue.
David R. Wright Director, Quality, Safety & Oversight Group Center for Clinical Standards and Quality (CCSQ) / CMS
Steve Wirth, Esq., EMT-P Partner Page, Wolfberg and Wirth, LLC
James "Jimmy" Pierson President & COO Medic Ambulance
Ken Simpson CEO Medstar Mobile Healthcare
Matt Zavadsky Chief Transformation Officer Medstar Mobile Healthcare Moderator
Adam Heinz Executive Director of Integrated Health REMSA Health
Jonathan D. Washko, MBA, FACPE, NRP, AEMD AVP, Center for EMS Northwell Health
Craig Hare Director Pinellas County EMS & Fire Administration
Patricia Kunz Howard, RN, PhD, CEN, CPEN, NE-BC, FAEN, FAAN Enterprise Director, Emergency Services University of Kentucky Healthcare
Dr. Heidi Knowles Physician – Emergency Department JPS Health Network
Chris Cook, Manager Emergency Services, Emergency Department JPS Health Network
Richard Ferron Deputy Chief of Operations Niagara EMS
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