Here's What High-Performance, High-Value EMS Looks Like Recorded July 26, 2023 | 14:00–15:30 ET
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Presented by the Academy of International Mobile Healthcare Integration Sponsored by the Center for Public Safety Management
AIMHI members are unique EMS providers, delivering high-performance and high-value services with a laser focus on clinical quality, operational effectiveness, and financial efficiency. Benchmarking is a key method for achieving service delivery excellence and learning best practices.
AIMHI has published benchmarking reports throughout the year on key EMS system innovations and metrics such as:
Join leaders from AIMHI member agencies and revenue cycle experts as they discuss the major findings from these benchmarking studies, how AIMHI member agencies are able to achieve some of the most clinically proficient, operationally effective, and economically efficient service delivery models in the country.
Public policymakers are especially encouraged to attend this webinar to understand what high-performance, high-value EMS delivery can achieve!
Regina Godette-Crawford Advocacy Liason EMS | MC Winston-Salem, NC
Adam Heinz Chief Operating Officer REMSA Health Reno, NV
John "JP" Peterson Executive Director Mecklenburg EMS Agency Charlotte, NC
Matt Zavadsky Chief Transformation Officer Medstar Mobile Healthcare Fort Worth, TX
From the Academy of International Mobile Healthcare Integration (AIMHI) Learn how innovative EMS systems are caring for patients during mental and behavioral health ambulance transports.
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Craig Hare Director of EMS & Fire Administration Pinellas County Jonathan D. Washko, MBA, FACPE, NRP, AEMD AVP, Center of Emergency Medical Services Northwell Health Cono Cimino, MBA, CCEMT-P Director, Training | Quality | Suffolk Operations Northwell Health Viktoriya Monosova, B.S., CCEMTPOperations Manager Northwell Health Jim JacksonDirector of Emergency Medical Services Northwell Health
Moderator Matt Zavadsky Medstar Mobile Healthcare
EMS Webinar | July 20, 2022 | 12:00 ET | Free to All Speakers: Chip Decker, Jon Washko, Matt Zavadsky, Linda Frederiksen
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What if you were asked that question tomorrow? Your city manager is developing the city's budget for next year and has listened to you explain for a year that staffing shortages, cost increases, and supply chain issues are hindering your ability to provide reliable EMS service to the community. She's also seen the local and national media reports on the plight of the challenging EMS economic model leading to service failures. She's ready to put additional funding into the city's budget for EMS. How much do you need? How do you provide simple data about your current cost of service delivery, and what future costs will likely be? What impact would service level changes have on your funding need? Do you press for one-time funding, or sustainable funding for the long haul?
This scenario is playing out in many communities across America as governmental leaders finally realize that the current EMS economic model is not sustainable.
This webinar will walk you through the simple steps to identify your current cost of service delivery, as well as predict future costs based on anticipated revenue and expense changes, and help you estimate cost changes with modifications to service delivery changes.
A panel of leaders from High-Performance EMS Agencies that are currently either receiving or pursuing public funding will also share their recent experiences.
Chip Decker Richmond Ambulance Authority Richmond, VA
Linda Frederiksen Medic EMS Davenport, IA
Jonathan Washko Northwell Health Center for EMS Syosset, NY
Matt Zavadsky Medstar Mobile Healthcare Fort Worth, TX
Join experts from high-performance, high-value EMS agencies across North America to learn how to minimize the impact of the global supply chain crisis on YOUR ambulance service. This 90 minute session includes diverse perspectives from mobile healthcare professionals of all stripes, from fleet and procurement managers to an esteemed EMS medical director.
Best Practices for Mitigating EMS Supply Chain ChallengesFREE | Recorded April 13, 2022
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Shaun Curtis Operations Manager Medstar Mobile Healthcare Staying Nimble in EMS Logistics
Josh Duffy Senior Procurement Specialist REMSA Health Managing Procurement Post(ish) Pandemic: Inflation, Asset Replacement, and Service Contracts
Jake Duffy Logistics Supervisor REMSA Health Shortages, Back Orders, and Recalls—Oh My!
Dan Fellows Director of Support Services Richmond Ambulance Authority Where to Go When You Can’t Find What You’re Looking For
Randy McDougall Commander Of Logistics and Planning Niagara EMS How Niagara EMS Creatively Tackled the N95 Shortage
C.W. Schwalbe Manager, Emergency Medical Services Operations Northwell Center for Emergency Medical Services Contract and Vending Machines—Friend or Foe?
Dr. Jenny Wilson Medical Director REMSA Health Paging Dr. MacGyver: A (Supply) Chain Full of Weak Links
Matt Zavadsky Chief Strategic Integration Officer Medstar Mobile Healthcare Moderator
High-performance, high-value EMS providers effectively leverage cutting-edge technology—paired with people skills and planning—to best serve their patients, employees, and communities.
Participants will walk away with practical tips and platform examples to engage the mobile healthcare workforce, increase efficiency, and protect their agencies from cyberattack.
Academy of International Mobile Healthcare (AIMHI) High Performance, High Value EMS Technology Systems Recorded February 16, 2022 | DOWNLOAD SLIDE DECK | WATCH ON-DEMAND
Expert panelists include:
Jon Washko Assistant Vice President Northwell Health Center for EMS Engaging Your Workforce + EMS-Based Software Development vs Software Based EMS Agencies
Rob Lawrence Prodigy EMS Pro EMS Data Is My Favorite 4 Letter Word + Remote Education & Onboarding
Mike Taigman Improvement Guide FirstWatch FirstPass Predictive Analytics and Quality Monitoring
Pete Rizzo IT Director Medstar Mobile Healthcare Rightsourcing Your EMS IT Department
Frank Gresh CIO and Interim COO EMSA Cybersecurity and the Things That Keep Your CTO Up at Night
Matt Zavadsky Chair, AIMHI Education Committee Past President, NAEMT Chief Transformation Officer, Medstar Mobile Healthcare Moderator
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Recorded October 28, 2021 AIMHI | AAA | NAEMT | NASEMSO
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We are all feeling the sting of the national workforce shortage, but what is the data telling us about the EMS workforce specifically?
Participants will walk away with practical strategies to mitigate the workforce shortage, enhance available EMS units, reduce employee turnover, and more effectively manage resources before response delays become a crisis.
Wayne Harbor
Chief Clinical Officer @ Richmond Ambulance Authority
J. Sam Hurley MPH, EMPS, NRP
Director @ Maine Emergency Medical Services
Craig Hare MBA, Paramedic
Director @ Pinellas County EMS & Fire Administration
Ken Simpson
Chief Executive Officer @ Medstar Mobile Healthcare
Ron Quaranto
Executive Vice President of Operations @ Cataldo Ambulance Service
Matt Zavadsky MS-HSA, NREMT
Chief Transformation Officer @ Medstar Mobile Healthcare
Jon Studnek
Deputy Director of Operations @ Mecklenburg EMS Agency
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We’re in a perfect storm! In many communities, the Delta Variant has stressed healthcare systems to the max, and dramatically increased EMS response volume. Staffing in EMS and hospitals is critically low, hospitals are nearly full, and 911 call volume in some communities at record levels. The eye of this storm is the hospital emergency department. Patient volume at record levels, patients in the ED on observation status, and even patients awaiting inpatient beds are resulting in delays for ambulance crews trying to transition patients from their care to the ED staff. Numerous agencies across the country are reporting 60, 90, and 120+ minute delays getting patients into the ED. At the same time, some hospitals are seemingly able release EMS crews rather quickly, so they can respond to other 911 calls in the community.
A panel of experts for AIMHI member agencies, EMS legal and EMTALA experts, representatives from Centers for Medicare and Medicaid, and hospitals who have seemed to master the EMS turnaround speed will share their best practices for mitigating ED delays, and the legal consequences of ambulance parking. AIMHI will also present the results of their FLASH POLL on ED turnaround delays, and data from nearly 6 million patient care records from ESO will be presented to quantify the gravity of this challenging issue.
David R. Wright Director, Quality, Safety & Oversight Group Center for Clinical Standards and Quality (CCSQ) / CMS
Steve Wirth, Esq., EMT-P Partner Page, Wolfberg and Wirth, LLC
James "Jimmy" Pierson President & COO Medic Ambulance
Ken Simpson CEO Medstar Mobile Healthcare
Matt Zavadsky Chief Transformation Officer Medstar Mobile Healthcare Moderator
Adam Heinz Executive Director of Integrated Health REMSA Health
Jonathan D. Washko, MBA, FACPE, NRP, AEMD AVP, Center for EMS Northwell Health
Craig Hare Director Pinellas County EMS & Fire Administration
Patricia Kunz Howard, RN, PhD, CEN, CPEN, NE-BC, FAEN, FAAN Enterprise Director, Emergency Services University of Kentucky Healthcare
Dr. Heidi Knowles Physician – Emergency Department JPS Health Network
Chris Cook, Manager Emergency Services, Emergency Department JPS Health Network
Richard Ferron Deputy Chief of Operations Niagara EMS
Flipping OFF the Switch on HOT Emergency Medical Vehicle Responses!Recorded July 7, 2021 | 14:00–15:15 pm ET | FREE Webinar
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HOT (red light and siren) responses put EMS providers and the public at significant risk. Studies have demonstrated that the time saved during this mode of vehicle operation and that reducing HOT responses enhances safety of personnel, with little to no impact on patient outcomes. Some agencies have ‘dabbled’ with responding COLD (without lights and sirens) to some calls, but perhaps none as dramatic as Niagara Region EMS in Ontario, Canada – who successfully flipped their HOT responses to a mere 10% of their 911 calls! Why did they do it? How did they do it? What has been the community response? What has been the response from their workforce? Has there been any difference in patient outcomes? Join Niagara Region EMS to learn the answers to these questions and more. Panelists from co-hosting associations will participate to share their perspectives on this important EMS safety issue!
Kevin Smith, BAppB:ES, CMM III, ACP, CEMC Chief Niagara Emergency Medical Services
Jon R. Krohmer, MD, FACEP, FAEMS Director, Office of EMS National Highway Traffic Safety Administration Team Lead, COVID-19 EMS/Prehospital Team
Douglas F. Kupas, MD, EMT-P, FAEMS, FACEP Medical Director, NAEMT Medical Director, Geisinger EMS
Matt Zavadsky, MS-HSA, NREMT Chief Strategic Integration Officer MedStar Mobile Integrated Healthcare
Bryan R. Wilson, MD, NRP, FAAEM Assistant Professor of Emergency Medicine St. Luke’s University Health Network Medical Director, City of Bethlehem EMS
Robert McClintock Director of Fire & EMS Operations Technical Assistance and Information Resources International Association of Fire Fighters
Mike McEvoy, PhD, NRP, RN, CCRN Chair – EMS Section Board – International Association of Fire Chiefs EMS Coordinator – Saratoga County, New York Chief Medical Officer – West Crescent Fire Department Professional Development Coordinator – Clifton Park & Halfmoon EMS Cardiovascular ICU Nurse Clinician – Albany Medical Center
Developing and Implementing Evidence-Based ProtocolsRecorded March 23, 2021
EMS delivers medical care, first and foremost. The most crucial role of an EMS Medical Director is to develop, implement and quality assure protocols used in the delivery of medical care by EMS personnel, including Emergency Medical Dispatchers. This webinar will share the ways that Medical Directors of some of the most innovative EMS systems determine what medical treatments are included in protocols for EMS personnel, both in the ‘traditional’ role of EMS care delivery, but also enhanced protocols for things like Mobile Integrated Healthcare and alternate disposition models of care. Some of the topics discussed will be:
Dr. Doug Munkley started his career in 1980 as an Emergency Medicine Physician for Niagara Health where he practiced until 2016. During this time, he became actively involved in the early development of emergency prehospital care in Ontario and has worked as Medical Director for the Niagara Paramedic Program (1986-2020) as well as for the Niagara EMS Ambulance Communications Services from 2004 to present.
Over the course of his career, Dr. Munkley has been an integral part in EMS research including co-author of the Ontario Pre-hospital Advanced Life Support (OPALS) Project as well as the Resuscitation Outcomes Consortium (ROC) as a Site Investigator. Most recently, as Medical Director for Niagara EMS’s Accredited Centre of Excellence (MPDS and ECNS), Dr. Munkley has helped develop an evidence-based, clinical-outcome response plan based on a Mobile Integrated Health model of service delivery.
Dr. Munkley spends his free time as an avid cyclist, skier, old house restorer, gardener and beekeeper with hopes to resume travelling once his COVID antibodies are up.
Best Practices in EMS Transformation During the PandemicCo-Hosted by NASEMSO, NAEMSP, and AIMHIRecorded Tuesday, February 2, 2021
Many EMS agencies have dramatically transformed their clinical and operational and approach for care delivery, as well as enhancing their role in the community, in response to the COVID-19 pandemic. EMS regulators have had to navigate the regulatory environment to change rules that facilitate the changes necessary for EMS agencies to effectively serve their communities. Implementing transformational change requires strong clinical leadership, responsive operational acumen, and in many cases, changes in the regulatory environment. Successful transformation takes close collaboration with medical direction, operations and regulatory oversight. Join panelists from the Academy of International Mobile Healthcare Integration, the National Association of EMS Physicians, and the National Association of State EMS Officials as they highlight examples and best practices for navigating the clinical, operational and regulatory maze to facilitate transforming the role of EMS.
Have specific questions for our panelists? Send them to amanda@ambulance.org in advance of the webinar!
Kenneth A. Scheppke, MD, FAEMS EMS Medical Director, State of FloridaMedical Director, Palm Beach County Fire Rescue
Veer D. Vithalani, MD, FACEP, FAEMSSystem Medical Director, Office of the Medical Director,Metropolitan Area EMS AuthorityChief Medical Officer, MedStar Mobile Healthcare
Ashley Thoele, MSN, MBA, RNDivision Chief, Emergency Medical Services and Highway SafetyOffice of Preparedness and ResponseIllinois Department of Public Health
J. Sam Hurley, MPH, EMPS, NRPDirector, Maine Emergency Medical Services
Kevin Smith, BAppB:ES, CMM III, ACP, CEMC (Invited)Chief, Niagara Emergency Medical Services
Kenneth J. Simpson, J.D., NRPInterim Chief Executive Officer, MedStar Mobile Healthcare
Moderator Matt Zavadsky, MS-HSA, NREMT Chief Transformation Officer, Medstar Mobile Healthcare Immediate Past President, NAEMT Education Chair, AIMHI
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