News & Updates

In cooperation with the American Ambulance Associationwe and others have created a running compilation of local and national news stories relating to EMS delivery, powered by EMSIntel.org. Since January 2021, 2,513 news reports have been chronicled, with 44% highlighting the EMS staffing crisis, and 37% highlighting the funding crisis. Combined reports of staffing and/or funding account for 80.7% of the media reports! 163 reports cite EMS system closures/takeovers, or agencies departing communities, and 95% of the news articles reference staffing challenges, funding issues and response times.


Click below for an up to date list of these news stories, with links to the source documents.

Media Log Rolling Totals Protected.xlsx

  • 24 Nov 2019 8:52 AM | AIMHI Admin (Administrator)

    Indy Channel Source Article | Comments Courtesy of Matt Zavadsky

    An excellent example of EMS  (including community paramedics) partnering with innovative health systems in rural communities where medical care is becoming increasingly scarce.

    EMS systems in rural America are being called upon to do more in these communities as the healthcare safety net provider. 

    Kudos to the EMS folks in Crawfordsville and their healthcare partners for rising to the challenge to fill a gap!

     

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    Maternity care deserts endanger mothers and babies in Indiana's rural communities

    Nov 20, 2019

     

    CRAWFORDSVILLE — Today is the day.

     

    While nervous, you feel a sense of comfort, knowing you finally made it safely to and you're surrounded by doctors as you await your baby's arrival.

     

    Some might say this is what an ideal delivery looks like. But for some women, who live in rural communities, this might not be their child-birth story. Rather, theirs is filled with anxiety and the possibility of what can go wrong.

     

    It's hard because we have to drive clear to Lafayette," Ashley Newkark said.

     

    Ashley and her husband Rodney, who live in Crawfordsville, are expecting twins.

     

    "It's a good 45 minutes to the hospital that we will be delivering at," Rodney Newkark said. "And that goes the same for a real ultrasound. We have to go there 45 minutes, as well, to get the ultrasound tech."

     

    For Katelyn Catterson, who lives just 30 minutes south, in Waveland, it's an even longer drive.

     

    "It's an hour and 15 minutes away. I'm going to be in labor on our way to the hospital," Catterson said.

     

    Both women have a high-risk pregnancy.

     

    "I have pre-diabetes, but I think right now they're watching me to make sure that he doesn't develop gestational diabetes," Catterson said.

     

    Both Newkark and Catterson live in Montgomery County, one of the worst counties in the state with access to care. The only hospital there quit delivering babies back in 2011. The nearest OB/GYN to Newkark and Catterson is based in Lafayette in Tippecanoe County.

     

    That's where they'll have to travel to deliver their babies.

     

    "The ambulances were delivering babies tenfold from where we were when we delivered here," Darren Forman, a community paramedic, said. "When you're living on an income that is not substantial and you have to make a decision between spending your gas money to go to the grocery store or going to an OB appointment, that's a decision."

     

    Call 6 Investigates found 33 out of Indiana's 92 counties either have no hospitals or the hospital has no OB services where women can receive medical care before and after pregnancy. Meaning women in more than a 1/3 of our state are living in "maternity deserts."

     

    "The OB units are decreasing, the numbers of hospitals that actually provide OB care are decreasing, and then the acuity of our patients is going up. So it's like this perfect storm of worsening, more acute patients with less resources," Lori Hardie, a simulation manager at Franciscan Health, said.

     

    Experts say we find ourselves in a statewide crisis. Where Indiana's maternal mortality rate is the third highest in the nation and our state's infant mortality rate is the seventh highest.

     

    Getting adequate prenatal care is critical in preventing death.

     

    "It is difficult to get good quality providers that want to come here and stay here and be involved in the community and really make a difference," Dr. Joshua Krumenacker said.

     

    So why are hospitals closing their doors? Turns out, it all comes down to money.

     

    "NICUs are very expensive to staff if you can find enough staff for them, so you have a shortage of neonatologists and the facility is excruciatingly expensive," Forman said.

     

    People are coming up with their own solutions, though. Forman decided, if women can't get the care they need, he's going to bring it to them.

     

    Forman leads Project Swaddle in Crawfordsville, where every week he drives to patients in rural areas and sees them at their home, at no cost to the families.

     

    And it's not just Forman.

     

    Franciscan Health nurses based in Indianapolis have created their own training program for when things go wrong and you're an hour away from the nearest hospital.

     

    Training paramedics in rural communities, using a breathing, high-tech mannequin to simulate real-life emergencies they'd experience in transit.

    "With a pregnant mom, she could deliver in the truck for them, she could have bleeding. I mean there's just all kinds of stuff that they've got to be prepared to manage," Hardie said.

    For the people trying to make a difference in these communities, the gaping hole in services for women across the state is not something to sit around and wait to change.

     

     

    "This is not a problem that's going to go away," Forman said.


  • 7 Nov 2019 10:35 AM | AIMHI Admin (Administrator)

    CBS News source | Comments courtesy of Matt Zavadsky

    Kudos to Paramedic Ivan of Allina EMS for this innovative idea!
  • 6 Nov 2019 6:37 PM | AIMHI Admin (Administrator)

    Beckers Source Article | Comments Courtesy of Matt Zavadsky

    A couple of years back, a friend of mine who was the CEO of a very well respected EMS agency shared this story – he hired a “Black Hat” to penetration test his agency against cyber-attacks. 

    The Black Hat was supposed to start on a Monday morning, but the Black Hat walked into the CEO’s office on the preceding Friday about, placed a thumb drive on the CEO’s desk and said, this jump drive contains the names, dates of birth, driver’s license and social security number of about 400 of your patients from this month.

    The CEO was astounded and asked how the Black Hat hacked into the system so quickly, to which the Black Hat replied, ‘through the front door…  10 minutes ago I walked up to the receptionist – told her I was here to see you, she buzzed me in, I found an empty cubicle in billing with the computer locked, I ‘unlocked’ it, found your billing application, and downloaded your claims for the last 3 days – want me to start today, as long as I’m here?’

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    Stolen flash drive leaves U of Rochester Medical Center with $3M HIPAA settlement

    Mackenzie Garrity

    11/6/19

     

    The University of Rochester (N.Y.) Medical Center has agreed to pay $3 million to HHS' Office for Civil Rights to settle potential HIPAA violations, according to a Nov. 5 news release.

    In 2013 URMC filed a data breach report with the OCR stating that an unencrypted flash drive had been stolen. Following the notice that patients' protected health information could have been exposed, the OCR offered technical assistance to URMC.

    Then in 2017, URMC disclosed that an unencrypted laptop had been stolen. An OCR investigation found URMC failed to conduct enterprise-wide risk analysis, implement security measures sufficient to reduce risk and vulnerabilities to a reasonable and appropriate level, utilize device and media controls, and employ a mechanism to encrypt and decrypt electronic protected health information.

    "Because theft and loss are constant threats, failing to encrypt mobile devices needlessly puts patient health information at risk," said Roger Severino, OCR director. "When covered entities are warned of their deficiencies, but fail to fix the problem, they will be held fully responsible."

    Along with paying the $3 million settlement, URMC will also undergo a corrective action plan, including two years of HIPAA-compliance monitoring.


  • 5 Nov 2019 11:42 AM | AIMHI Admin (Administrator)

    JEMS Source Article by Cindy Green of REMSA

    Facing the threat of a disaster or managing the aftermath of such an incident, either natural or manmade, can be tragic. Natural disasters can be prepared for, but ultimately the outcome of such disasters can leave a community without their main lifelines (water/food, shelter and healthcare). Besides the financial burden of restoring order and structure to a community, immediate needs of the public safety and healthcare infrastructure are often times taxing to both local agencies and mutual aid responders alike. Additionally, the communication between government and non-government agencies, as well as local and national responders, directly relates to the success of mitigation efforts. Effective emergency preparedness plans should cross multiple disciplines and outline response efforts from the start of the incident, until the region is back to a steady state.

    Continue Reading in JEMS>

  • 1 Nov 2019 5:54 PM | AIMHI Admin (Administrator)

    DHealthcare Source Article | Comments Courtesy of Matt Zavadsky

    Will Maddox from DHealthcare does an excellent job profiling MedStar’s MIH programs in his article.  Although MedStar was one of the first, EMS agencies across the country are now doing similar programs, with similar results.

    This IS EMS’ new value proposition in the transforming value-based healthcare environment!

    To learn more about MedStar’s programs, and the EMS Transformation, click the links below:

    http://www.medstar911.org/mobile-healthcare-programs

    http://www.naemt.org/initiatives/ems-transformation

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    How MedStar Saved $25 Million by Avoiding Unnecessary Emergency Services

    10/31/2019by Will Maddox

    These days, every aspect of the medical industry is looking to find cost savings, and 9-1-1 service is part of that movement as well. MedStar Mobile Healthcare, a North Texas organization that provides emergency services, has avoided over $25 million in medical costs for residents and payers over the past seven years.

     

    The emergency department is one of the most expensive pieces of the medical industry, especially when it is full of problems that don’t belong in an emergency room. And when emergency physicians are operating out-of-network at in-network hospitals, surprise bills are end up with those who thought they were making the responsible decision in a time of emergency. These bills have made headlines and inspired legislation to fight them in past years. Emergency service providers can play an outsized role in avoiding these costs by treating problems upstream and diverting patients from expensive and often unnecessary services.

     

    Created in 1986 to serve the Fort Worth area, MedStar is a public authority that provides emergency services, and the organization is governed by an appointed board from the fifteen cities the organization serves in North Texas. But despite the public governance, MedStar is not funded by tax dollars, and receives all of its funding through healthcare payers, just like other medical providers.

     

    Because they are only paid when their services are necessary and only at set rates, they are forced to look for efficiencies where they can, and avoid services that won’t be reimbursed. The entity sees itself as a key player in avoiding unnecessary medical costs, which often occur in the emergency room. “We believe that we should have always been part of the solution,” says MedStar Executive Director Doug Hooten.

     

    Patients known as high utilizers, who sometimes call 9-1-1 up to 20 times a month, are part of the problem, and MedStar has created initiatives to make sure that only emergencies receive ambulance rides to the emergency room.

     

    For some people, navigating where to go with what problem can be daunting, and 9-1-1 offers a simple way to ensure that medical treatment will be received, but it isn’t efficient. MedStar created curriculum to train its staff to recognize whether an emergency transport or emergency room is necessary, and providers also look at medications to make sure several different doctors haven’t prescribed the same medication. The program also looks at social determinants of health to see if housing, food, transportation or other needs can improve conditions in a more appropriate and cost-effective way than calling an ambulance with every issue.

     

    Continue Reading>

  • 29 Oct 2019 9:47 AM | AIMHI Admin (Administrator)

    Modern Healthcare Source Article | Comments Courtesy of Matt Zavadsky

    Continued disruptive innovation in healthcare – even mobile healthcare.  Note the Lyft and Uber integration into healthcare system’s EHRs – this is something EMS computer aided dispatch developers should take note of – one future path for EMS is for 9-1-1 centers to implement Nurse Triage programs similar to the programs here at MedStar, Las Vegas, D.C., Niagara and Memphis.  Planned CMS ET3 funding for dispatch centers to implement medical triage systems designed to reduce ambulance responses could potentially accelerate this process.  Ride share options to alternate destinations are a good alternative for low/no acuity 9-1-1 callers.

    Also note Lyft and Uber’s shift to addressing social determinants of health – food delivery and free rides to healthy grocery options for people in food deserts.  Could be a good partnership with EMS-based MIH programs looking for those options for enrolled patients.

    Lyft, Uber expand reach into healthcare

    JESSICA KIM COHEN 

    October 28, 2019

    The nation's two ride-sharing giants are continuing their push into healthcare, announcing major expansions of their work within days of one another.

    Uber on Monday announced its healthcare arm plans to integrate an app into Cerner Corp.'s electronic health record system, which would allow caregivers to schedule rides for patients. Lyft last week said it is now providing covered rides for eligible Medicaid beneficiaries in Georgia, Michigan, Missouri, Tennessee and Virginia.

    Healthcare is a massive opportunity for on-demand transportation companies like Lyft and Uber, according to analysts, and the companies—despite two very different announcements this week—are largely tackling the industry with similar strategies, beginning with a focus on providing patients with free or affordable rides to non-emergency medical appointments.

    Lyft last year unveiled a collaboration with EHR vendor Allscripts. Uber is also offering rides to Medicaid beneficiaries in some states, including Arizona. Lyft has been working with LogistiCare, and Uber with American Logistics—two companies that manage patient transportation to medical appointments for providers and payers.

     CONTINUE READING►

  • 29 Oct 2019 8:31 AM | AIMHI Admin (Administrator)

    Modern Healthcare source article | Comments courtesy of Matt Zavadsky

    CMS wants prior authorization for non-emergency ambulances nationwide

    MICHAEL BRADY 

    The CMS wants to expand prior authorization for non-emergency ambulance transportation nationwide and on Friday requested ambulance services for information that could help achieve that goal.

    The agency has been testing prior authorization for repetitive, scheduled, non-emergency ambulance transportation for its Medicare beneficiaries in several states since 2014.

    In a notice, the CMS said it will collect information from ambulance providers on how many and what type of transportation services are necessary. Prior authorization would require providers to hand over all medical records associated with ambulance services.

    The agency would freeze payments for review and approval if the ambulance supplier doesn't submit a prior authorization request after four round trips during a 30-day period.

    The CMS has been testing whether prior authorization cuts healthcare spending by curbing Medicare-covered ambulance transportation. The program's early results show substantial declines in utilization and spending during the first year of implementation.

    The agency announced in September that it's extending the trial for another year in Delaware, the District of Columbia, Maryland, New Jersey, North Carolina, Pennsylvania, South Carolina, Virginia and West Virginia.


  • 28 Oct 2019 11:37 AM | AIMHI Admin (Administrator)

    One Zero Source Article | Comments Courtesy of Matt Zavadsky

    Interesting profile of Ambulnz…  Most notable quote is at the end:

    If there’s one thing observers can agree on it’s that the emergency medical service needs an overhaul: EMTs need higher pay, better career opportunities, affordable benefits, and less grueling schedules. As aging populations increase, these needs will only become more apparent. Unfortunately, Ambulnz, a company focused on commoditizing and optimizing an already precarious workforce, is not likely to alleviate these issues.

    This is the reason many of us, and our respective associations, are working so hard to change the economic model for EMS away from simply a per-transport model to one based on the value EMS systems can bring by serving in a triage and patient navigation role.

    Tip of the hat to our friend Bob McCaughan of the Allegheny Health Network for finding this article!

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    Ambulnz Promised to Disrupt Emergency Transport — But Workers Paint a Grim Picture

    The company promises EMTs a “flexible schedule” and “a path to entrepreneurship.”

    Ashwin Rodrigues

    October 23, 2019

    Cory, a 26-year-old emergency medical services professional, had been working in southern California for several years when he started seeing teal ambulances, emblazoned with the words “Ambulnz,” zipping around Los Angeles. Founded in 2015, Ambulnz transplanted the push-button ride hailing model to non-emergency medical transport, offering on-demand patient transport services for hospitals and other care providers. The majority of Ambulnz business involves moving patients from hospitals to their homes, or transferring patients between medical facilities. This type of service is called interfacility transfer, or IFT.

    Cory, who requested anonymity for this piece, was enrolled in paramedic school at the time. He needed a part-time gig to complete his internship so he could simultaneously complete his paramedic classes, and the Ambulnz gig fit into his schedule.

    After applying and interviewing with Ambulnz, Cory received an offer, and went to the company’s office in Carson, California, for orientation. The office, he remembers, was “pretty legit” and “very modern looking.” It reminded him of an Apple Store. There was an employee break room with snacks.

    But his experience with Ambulnz quickly soured. Cory says that in his orientation class of approximately 32 people, most new employees seemed “socially awkward, or flat out weird, as if they were turned down by every other ambulance company.” He says one new hire told him that his only serious prior work experience was 12 years as a seasonal Halloween scare actor at Universal Studios. As part of the orientation, Cory says, the class FaceTimed with Ambulnz CEO Stan Vashovsky, who bragged about the company. “It was awkward,” he recalls.

    Though he says he’d been told in his job interview that he’d be paid $16 per hour, at the orientation that rate dropped to $12. Then Ambulnz told him the station he’d be working at had changed to a location one hour further from his home. After 20 minutes as an Ambulnz employee, Cory quit. He signed a voluntary resignation form, received a check for four hours of work, and went home.

     Continue Reading►

  • 24 Oct 2019 7:56 AM | AIMHI Admin (Administrator)

    DHealth Source Article | Comments Courtesy of Matt Zavadsky

    In addition to these findings, MedStar’s experience has been that these facilities often result in an increase in call volume responding to calls at the facility.

    In recent conversations with C-Suite members of two health systems that opened FSER’s, both related that their main campus ERs did not see any reduction in ER volume, even though the FSERs saw 15-30 patients/day.

    Healthcare is certainly an interesting market. As the author states, one of the only markets where supply creates demand….

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    Emergency Costs Went Up When Freestanding ERs Arrived in Texas

    10/23/2019| by Will Maddox

    When an additional freestanding emergency department (FED) entered a local market in Texas, out-of-pocket costs and emergency provider reimbursement went up 3.6 percent per insured beneficiary, according to Rice University research published this month in American Emergency Medicine.

    The study looked at data in four states, but Texas FEDs were especially prolific. The study analyzed 495 Public Use Microdata Areas (PUMA), looking at the number of FEDs in each location and comparing other cost and demographic data. By 2017 there were only 51 PUMAs in Texas without an FED, meaning 74% of PUMAs in Texas had at least one. In Arizona, only 28% of PUMAs had one, 22% in Florida, and 14% in North Carolina had one or more FrEDs.

    Continue Reading►


  • 21 Oct 2019 9:30 AM | AIMHI Admin (Administrator)

    HealthAffairs Source Article | Comments courtesy of Matt Zavadsky

    Interesting that the authors opine that the Department of Transportation may have the ability to create regulations for air ambulance services.  The ‘lead’ federal agency for EMS is in fact NHTSA, which resides within the Department of Transportation.

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    Are Air Ambulances Truly Flying Out Of Reach? Surprise-Billing Policy And The Airline Deregulation Act

    Karan Chhabra

    Kevin A. Schulman

    Barak D. Richman

    OCTOBER 17, 2019


    It wasn’t long ago that congressional leaders in both parties seemed to agree that something had to be done about surprise medical bills. But recent headlines suggest that federal legislative momentum has stalled, despite an initial surge of bipartisan interest.

     

    One reason for the slowing response in Washington is that policy makers appear to have realized that surprise bills do not have an easy fix. To the contrary, surprise bills are pervasive throughout our health system, with many parts of the industry explicitly relying on surprising patients with out-of-network charges. The problem is typified by the rise (and political clout) of the air ambulance industry. The House Energy and Commerce Committee recently heard that 50–60 percent of air ambulance rides lead to out-of-network bills, such as the well-publicized charge of more than $55,000 for a helicopter ride after a snake bite and other shockingly high charges. In Massachusetts, which has collected all-payer surprise billing data, ambulance services in general account for 52 percent of all out-of-network claims.

     

    The profitability of air ambulances has caught the attention of private equity firms, whose investments have allowed the industry to expand and consolidate. (These investment firms have also funded the lobbying campaign that has helped stall surprise-billing legislation.) 

     

    It is critical to understand how air ambulances have become so lucrative, for their success reveals the core of the policy challenges that underlie other surprise bills. The air ambulance business model does not rely on a new technology or providing a valuable service; instead, it rests upon a carefully devised legal strategy that exploits the basic charge model in health care and then hides behind a legal loophole to prevent state policy makers from policing the industry.  

    The Injustice Of Collecting Charges

    Air ambulances rely on the ability to collect charges. Charges are what providers impose unilaterally, usually after a service has already been provided, without any assent from the consumer. Charges are different from prices, which emerge from voluntary market interactions between sellers and buyers. Prices are creations of market forces, whereas charges are foisted on the unknowing.

    Continue Reading>

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