ModernHealthcare Source Article | Comments Courtesy of Matt Zavadsky
This is a little long, but very much worth perusal. For our EMS stakeholders, what things have you changed in your organization to make your care more ‘person’ centered, as contemplated in the EMS Agenda 2050?
Also, what role can transformed EMS agencies play in collaboration with other healthcare system stakeholders (hospitals, payers, physicians, home health agencies, etc.) in the march to ‘person centered care’? Supporting hospital in the home programs? Navigating 9-1-1 callers to dispositions other than a de facto transport to an ED (much like CMS’ ET3 model contemplates)?
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JESSICA KIM COHEN
September 14, 2019
Health systems are broadening their definition of patient-centered care, sometimes extending the concept beyond clinical care by replacing the term “patient” with a seemingly more holistic “consumer” or “person.”
Patient-centered care, a term popularized by the Institute of Medicine in 2001, initially described an approach to care that allows patients to guide their own clinical decisions. Now its definition has expanded—health systems see it as encompassing not just clinical care, but also patient experience, including how encounters stack up to patients’ expectations from other consumer-facing industries and, subsequently, whether patients view their care as worth the expensive price tag.
But even as the term’s definition changes, health systems are in general agreement about the concept’s continued importance, according to Modern Healthcare’s most recent Power Panel survey of top healthcare CEOs. Nearly 70% of CEOs said they’ve made changes to the structure of their organization to be more patient-centered, and more than half have someone formally in charge of leading those efforts.
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