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ICMA Webinar: Is Your EMS System Delivering Value?

  • 31 Mar 2020
  • 1:00 PM
  • ICMA Webinar

ICMA Member Webinar

Is Your EMS System Delivering Value? 10 Performance Metrics to Know and Compare

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Ever wonder how effective your Emergency Medical Services (EMS) system performs? Do you know how your EMS system compares to others on key metrics such as cost and revenue per response, patient outcomes, and satisfaction? Is your system delivering value for the money invested?

The Center for Public Safety Management (CPSM) has evaluated hundreds of EMS systems across the country, and the members of the Academy of International Mobile Healthcare Integration (AIMHI) represent some of the highest performing EMS systems in North America. CPSM and AIMHI are teaming up to bring ICMA members insights into what effective EMS systems look like, and the key metrics that can tell you how your system in performing clinically, operationally, and fiscally.

As part of the webinar, you will learn the 10 most important metrics your EMS agency, whether fire-based, contracted, or hospital-based, should regularly report to you every month to prove they are delivering VALUE to your community.

ICMA Practice Areas: [9] Community and Resident Service; [10] Service Delivery; [12] Financial Management and Budgeting


Tom Wieczorek
Director, Center for Public Safety Management

Thomas Wieczorek is an expert in fire and emergency medical services operations. He has served as a police officer, fire chief, director of public safety and city manager and is former Executive Director of the Center for Public Safety Excellence (formerly the Commission on Fire Accreditation International, Inc.). He has taught several programs at Grand Valley State University, the National Highway Traffic Safety Administration (NHTSA), and Grand Rapids Junior College. He has testified frequently for the Michigan Municipal League before the legislature and in several courts as an expert in police and fire department management. He is the past-president of the Michigan Local Government Manager’s Association; served as the vice-chairperson of the Commission on Fire Officer Designation; and served as vice chairperson of the Commission on Fire Accreditation International.

He most recently worked with the National League of Cities and the Department of Homeland Security to create and deliver a program on emergency management for local officials titled, “Crisis Leadership for Local Government Officials.” It has been presented in 43 states and has been assigned a course number by the DHS. He represents ICMA on the NFPA 1710 and 1730 Standards Committees and is a board member on the International Accreditation Service, a wholly owned subsidiary of the International Code Council.

He received the Mark E. Keane “Award for Excellence” in 2000 from the ICMA, the Association’s highest award and was honored as City Manager of the Year (1999) and Person of the Year (2003) by the Rural Water Association of Michigan, and distinguished service by the Michigan Municipal League in 2005.

Matt Zavadsky
Chief Strategic Integration Officer, MedStar Mobile Healthcare

Matt Zavadsky is the Chief Strategic Integration Officer at MedStar Mobile Healthcare, the regional governmental EMS authority for Fort Worth and 14 other member cities in North Texas, a service area of 436 square miles with more than 1 million residents without any public subsidy. Matt is a also a senior associate with the Center for Public Safety Management, working with CPSM to provide recommendations to ICMA members to enhance and improve EMS delivery in their communities.

Chip Decker
CEO, Richmond Ambulance Authority; President, Academy of International Mobile Healthcare Integration

Chip Decker is CEO of the Richmond Ambulance Authority in Virginia, and the President of the Academy of International Mobile Healthcare Integration (AIMHI), an association of high performance/high value agencies serving a combined population of 7.6 million people, a geography of over 27,000 square miles and responding to over 1.17 million ambulance calls.

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